U.S. Bank Reviews

My deposit took days to show up, and the pending status just sat there the whole time. It made paying bills on time more stressful than it needed to be. I get that some processing time is normal, but for a bank this size, basic transactions should move a lot faster.

I don’t really pay attention to every little detail, but the main things I care about are that it works and feels worth the price. So far, it’s been doing the job just fine, and for what I paid, I’m happy with it.

So far, my bills and payments have all matched up the way I expected. I keep checking like maybe I’m missing something, but the amounts have posted correctly and I haven’t run into any weird surprise charges. It’s basic, I guess, but that’s kind of all I want from my bank.

Overall, things work fine, but the deposit holds have been a bit frustrating. I expected my funds to clear faster, and this is where it got annoying, sometimes the money shows as deposited, but I still have to wait longer than I thought to actually use it.

I had been using US Bank for a while for the most part, things were okay. Nothing amazing, but nothing that really bothered me either. Then at one point my account got frozen, and the frustrating part was that I didn’t really get a clear explanation right away. It kind of felt like I was left guessing what was going on, which is stressful when it involves your money. I ended up having to make a few different calls before I got anything close to a useful answer. On top of that, I had an account closure happen faster than I was expecting, and that really caught me off guard. The customer service reps I spoke with were polite enough, so I can’t say they were rude or anything, but they also didn’t seem especially helpful or able to explain much. Overall, I wouldn’t say US Bank is the worst bank I’ve dealt with, but they definitely need to work on communication and giving customers clearer warnings before making big changes to an account.

The help was fine once they got back to me, but the reply took a little longer than I expected. I assumed they’d missed my message for a bit, but it got sorted in the end.

My debit card keeps getting declined, and support took a while to get back to me. They mentioned something about it needing to be checked, but it still isn’t working, so I’m frustrated.

I’m not sure if it’s just me, but the mobile app keeps freezing right when I actually need to do my banking. It’s frustrating, especially in moments when I’m trying to check something quickly or make a payment. Curious if other people are running into the same thing.

The savings rates are disappointing compared to what other banks are offering. I keep trying to be patient and give it time, but it feels like I’m basically being forced to sit around earning way less than I could elsewhere.

I’ve never really had any issues finding or using their ATMs, which is the main thing I care about. They’re usually easy to access and work when I need them. I still don’t fully trust customer service to be helpful if something did go wrong, so I’m glad I haven’t had to deal with them much

I’m so tired of this app. Alerts come in hours late, or sometimes they don’t show up at all, which makes the whole thing feel pointless. The messages inside the app are a confusing mess too. And support? Total clowns — they just keep telling me to check my settings like that magically fixes everything.

I use the online banking often, and for the most part it gets the job done. I can check my balance, pay a bill, move money between accounts, download a statement, look up a transaction, that kind of thing. But the menus still trip me up sometimes. Like I’ll be trying to find transfers, or card settings, or where they hid alerts, or the place to update my address, and I end up clicking around more than I should. It works most days, but it definitely doesn’t feel as smooth as it could.

Making the payments was smooth and I didn’t run into any real issues there. The only annoying part was dealing with support because they took a while to get back to me, and I was getting impatient waiting around. Overall it was mostly fine, just wish the help had been faster.

Most of the time the app works perfectly fine, but every now and then it makes me verify myself twice before I can actually get into my account. I get that it’s probably for security, and I appreciate that, but in the moment it just feels frustrating when I’m only trying to quickly check something. It’s not a major problem, just one of those small things that can get annoying.

I called U.S. Bank because I was having an issue with my card, for a bank call, it went way better than I expected. I think I only waited around 3 minutes before getting someone on the line. The rep was friendly, actually listened, and didn’t make me feel rushed while explaining what was going on. They fixed the issue during the call, so in this case, I’d definitely give them 5 stars. Super painless compared to what I usually expect from customer service calls...

I’ve been using my U.S. Bank credit card a decent amount, but the rewards just haven’t really felt like they add up to much. Maybe I’m missing something with how they’re supposed to work, but the points seem to build slowly, and when I try to redeem them, the value feels kind of disappointing compared to a couple other cards I use. The website itself is fine and I haven’t had any major issues there, but the rewards were basically why I got the card, so it’s been a bit of a letdown...

I tried getting help with a chargeback, but it went nowhere. The support just wasn’t useful at all, and like I said, I didn’t feel like they actually helped me resolve anything. Like I said, frustrating experience overall

I had a problem with my card, but support got it sorted after just one quick call... smooth!

the ID verification process took way longer than I expected. It felt like I was waiting forever just to get through it.

I used usbank.com for a bit and it just made me kinda uneasy. The login was clunky, the alerts didn’t make much sense half the time, and I never really felt like my account was as protected as it should be. Maybe other people are fine with it, but I don’t really trust it with my money.