U.S. Bank Reviews

Is this bank serious? Okay, so my card was blocked for "suspicious activity". I am connected with the fraud department. What a bunch of foolish unprofessional people. Never once was asked which charges may or may not fraud. Why would they ask, right? Then ask for a supervisor, nasty attitude. Her answer to my concern was about the first person who failed at their only task, "I guess her head wasn't in the game". Wow.

DO NOT BANK here. They operate outside of US financial law and you will not have access to your money. They are worse than Wells Fargo. I hope they collapse completely, and based on their inability to provide access to my own funds, they are going to soon. Do not use.

Transferred a rather large check into my checking account from an investment account in order to buy a new car for cash. US Bank wouldn't release the funds for 7 business day even though it was evident in their system the funds had cleared. They said that it was because I could call and stop pay the check or they could find out the check was a false check (even though the funds cleared). I'll be looking for another bank. Possibly other banks are this impossible, but I'm going to check.

Our account was hacked and we had to deal with fraud matters. US Bank branch in Hot Springs Village, ARKANSAS, was the best!! Tonya Blackwell, Client Relationship Consultant 4, took excellent care of us, including, blocking our accounts, setting up new accounts, transferring funds, even calling Social Security for transfer of auto deposits, getting pending bill pay deleted so no bills would be rejected for insignificant funds, not to mention excellent attitude, kindness, and willingness to serve. She even referred me to local police to file a report and offered any further help needed (which she has done). She indeed went above and beyond all protocol for customer service and during a very serious and scary incident, she had us smiling and calmed about the experience. Five days later, she is still helping us with any questions. There are not enough words of thankfulness for the service we received. Thank you US Bank Branch, Highway 7 North, 101 Cooper Circle, SL-AR-9021, Hot Springs Village, AR 71909 and Tonya Blackwell!!! You are to be commended.

Late fees never ask for consideration…
I was charge $30 on late fees, last December 27,2023, I called to ask for
waived consideration because I was already drowning with their high interest fees and charges. Other Banks are kind enough to help you if it is first time to happen, but not with US Bank…
FRUSTRATING!!!!!!

Absolutely horrific. We have a business credit card. They sent statements with no payment due. Online it says no payment due. I received hundreds of dollars in late fees and interest.

Called them and they said this happens all the time. The credit card and billing account are two different numbers. I would need to do something to see the amount due.

They waived the late fees when I paid off the card. I had to still pay about $160 in interest. Then I got a bill the next month for more interest. I got my mail late and opened it. The bill was past due and now I have a $40 late fee on $40 in interest.

I called and was told there was nothing they could do because they "helped me out last month".

If I could rate this review for US Bank a zero I would. I was a US Bank customer for 10 or more years now. Never once I was late on my payments. Although this last year I've spent more money using the credit card, but the payments I have been making were above the minimum payments. Recently, I received a letter from them indicated that they will increase my APR from 22.24 to 25.74 with the reason "due to my spending" so as they claimed. I called and asked that why I am being charged an 25.74 APR in January while my Jan statement says only 22.24? They didn't have an answer for me. They are charging me $64.61 instead of $54.38, on a 25.74 APR, an additional of $10.23 more on the interests alone than what it is supposed to be. This is how they make money by ribbing off their customers. Imagine $10.23 additional per customer multiply a million customers like me they have worldwide. This is how US Bank make money by ribbing their credit card usere like myself. Do not ever do business with US Bank is my best advice.

Pros: They approved me for my 1st credit card when I was a student but WellsFargo declined me. They gave me free checks for my checking account. I appreciate their willingness to help students who need to build their own credits.
Cons: Bad website since 2022. It takes much longer for the website to load every time I log into my account. When it's loading or buffering, the flickering grey waves drive you dizzy, if not crazy. It sometimes acts up, like today it failed to load info again and again and kept telling me there's a system error. Last year I got a credit card with a bonus. Before the deadline, I called them at least 5 times checking if I have met the spending thresh hold. They said yes. After the deadline, I called them again asking when I would get my bonus. This time they said I did not meet the spending threshold and so there was nothing they could do. So I was just played by them like that. Where was their integrity? My friend also experienced some trouble with them and she already cancelled her accounts last year.

Been with US Bank for years. Thank you, Justin, Manager at 102 and Stark street, You went the Extra mile for me, when I had my account tested by US Bank Fraud Department, Jay, You are sad. Hard to hear and did not help. I appreciate the Fraud Department. Make talking to you easy and understanding. I give, because of the Bank Manager,5+ Stars... ⭐⭐⭐⭐⭐🌟. Thank you, Jimmy

I recently received a letter from Medicare possible hacking personal information,and had to close my bank acct and reopen a new one, believe it was the end of December but not sure of exact date. The girl that worked on my acct. totally messed it up, she told me my deposits would go into my old acct and xfer to the new one - """NOT""". I complained to the supervisor and he held up for her, she give me "WRONG" info.. My insurance and SS are totally messed up now because she didn't know what she was doing. I'm so disgusted with this bank. Very very poor, she gave me wrong information. I even "asked" her to verify that my SS would transfer from old to new acct. and my insurance payment would be taken out if my new acct "NOT" didn't happen. I'm still waiting for my SS to pay bills and had to send in a check for my insurance. Insurance was to be taken out the 1st of the month. Just send a check the 11th almost 2 weeks late, she didn't know what she was doing. So disgusted very poor knowledge on their part.

U.S. Bank is the worst bank I've ever worked with. I've been a member of their banking for many many years, but unfortunately, I've been extremely frustrated on their customer service as on 9/21 I had a problem and tried to address it again on January 9 and again on January 10 and again on January 11 and again on January 12 and their customer service is the worst and I mean the worse that I've ever dealt with in my entire life. Their customer service has no respect for customers as I was hung up, transferred, transferred, hung up and transferred again. No respect. The president of U.S. Bank ought to be ashamed of his employees as they treat customers with no respect. It's absolutely a shame. I will never step foot in a U.S. Bank building the rest of my life. Has their customer service had no desire to treat customers as customers. He had to be ashamed of his employees and find people that want to earn their business and respect their business and understand that the customer pays their paycheck.

U.S. Bank is the worst bank I've ever worked with. I've been a member of their banking for many many years, but unfortunately, I've been extremely frustrated on their customer service as on 9/21 I had a problem and tried to address it again on January 9 and again on January 10 and again on January 11 and again on January 12 and their customer service is the worst and I mean the worse that I've ever dealt with in my entire life. Their customer service has no respect for customers as I was hung up, transferred, transferred, hung up and transferred again. No respect. The president of U.S. Bank ought to be ashamed of his employees as they treat customers with no respect. It's absolutely a shame. I will never step foot in a U.S. Bank building the rest of my life. Has their customer service had no desire to treat customers as customers. He had to be ashamed of his employees and find people that want to earn their business and respect their business and understand that the customer pays their paycheck.

False advertising, they sent out a sign up promotion, and after 2 month when i was suppose to receive the promotion they said that the promotion was never enabled, I used their promotion link.

They don't work at most merchants even though they advertise they are good anywhere that accepts Visa debit cards. When you call to verify the card you will get a robo message that the card numbers are invalid. If you call back (it takes about 4 tries) then you will be able to get the balance (using the same numbers). However, you cannot get to an operator from the phone prompts, you have to trick them and say your card was stolen, then you can get to a person. The person will tell you they talked to the senior engineer (or some other BS title) and it will work if you try again tomorrow. When tomorrow comes it's the exact same thing. DO NOT GET RIPPED OFF by these corporate scummmbags!

They relay you from one dept to another with a simple question.
Some of the workers scold you and cut you off when you talk, saying you signed the contract, when all you did was ask why the apr is so high.
There are various fees that they can change at any time and they won't reverse fees on things that are out of your reach, even when you pay in a timely manner.
I've been with this bank 17 years and I'm sick of it. I feel like they're stealing from me.